ICT Support Engineer
The Post Due to continued expansion, iCT4 Limited seek a proactive ICT Computer Support Engineer to join their team of dedicated professionals to provide on-site and remote support to schools and businesses in Cornwall and Devon. This post allows the successful candidate to work with a vast range of cutting edge hardware, software and cloud services. This role has the potential to be part time / term-time only / full time to suit the mutual needs of the company and the post holder? Due to working with schools iCT4 will apply on behalf of the successful applicant for an enhanced Disclosure and Barring Service (DBS) check. The Company iCT4 work with schools, charities and businesses across the UK, delivering world-class levels of support. Our team of highly experienced engineers are committed to improving ICT in education, ensuring that systems are safe, secure and reliable. iCT4 are a one-stop shop for schools' ICT needs and are proud to be the 'go to' people within our schools for anything technology-related. Objectives - Provide proactive support to our customers at all times, always considering the educational context of your decisions. - Maintain positive relationships with all key personnel and ensure a consistently high level of support. - Develop personal IT skills and keep abreast of the latest technologies. Using this learning support and provide feedback to further enhance existing or new systems. - Work with your colleagues to maintain internal knowledgebase systems and customer-facing support systems. - Work with the team to develop and improve services to customers. - Provide support to the team with account management and business development opportunities. - Assist in the delivery of a range of projects and new services currently in the pipeline. - Maintain confidentiality related to company / customer data. Nature of Work Undertaken The post-holder will be instrumental in taking our friendly and dynamic business forward, sharing best practice and researching new technologies to further improve efficiency of ICT support and the quality of our service. They will be involved in the day-to-day on-site service for SLA sites, undertaking all associated technical aspects of ICT support on behalf of the client. As part of our service, we provide project management for all supported sites and the successful candidate will provide assistance at all points during the procurement process, ensuring best value for money for customers is always attained. The role also encompasses all aspects of computer and network repair and maintenance including servers and peripherals. This role may require some flexible working outside of office hours to cover some client requirements. As travel is an integral part of the role you must have a full driving license and access to a suitable vehicle (mileage can be reclaimed in line with the iCT4 expenses policy), company vans are available. The Person The successful candidate will demonstrate a passion for customer service, be able to manage their time effectively and must be a self-starter, who is comfortable working alone as well as part of a team. They must be able to demonstrate a high level of interpersonal skills, a flair for technology and a history of excellent client relations. We are looking for a natural problem solver with a good working knowledge of Windows Server 2008 / 2012R2 / 2016, Windows 7/8/10, Apple Mac OS X, iOS, Active Directory, Group Policy, networking and associated hardware. Experience supporting Capita SIMS .net along with working in an educational context is an advantage but not a pre-requisite as full training on our systems and those in use by the customers will be provided. Staff Benefits Being a valued member of the iCT4 team, you will have access to our staff benefits scheme which includes aspects such as: - Workplace pension - Enhanced holiday entitlement - Individual training budget - Laptop - Mobile phone - Uniform - Flexible working arrangements - Employee rewards / discounts - Team activities and away days We are an accredited living wage employer.