Guest Relations Supervisor

Cornwall and the Isles of Scilly
£9 Per Hour £9.50 per hour
09 Jun 2017
07 Jul 2017
Beth Vick
Contract Type
Full Time

Guest Relations Supervisor
Full Time
Cornwall, St Columb,

Who we are

Retallack is a five star luxury resort and spa in Cornwall, set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner cooked at The Green Room Restaurant, to relaxing in the spa, working up a glow in the health club, having fun on the FlowRider or splashing around at Retallack Wake Park, we have it all.

The position

Due to growth we are looking for a Guest Relations Supervisor to come and join the team. As the Guest Relations Supervisor you will play a key role in ensuring the effective running of the Reception department.

Guest Relations SupervisorResponsibilities

  • Ensure all team members understand and deliver outstanding levels of customer service to all guests and clients at all times
  • Ensuring all guest queries are dealt with effectively and complaints resolved to the satisfaction of all parties involved
  • Review and respond to guest feedback with a focus on continued improvement
  • Ensure that all Standards of Procedures are updated and maintained
  • Effective training and development of the team in order to maintain high standards of professionalism
  • Monitor daily bookings and ensure assigned rooms are prepared prior to guest check-in
  • Coordinate luggage storage
  • Promote the resorts amenities, convenience and activities offered

The Ideal Guest Relations Supervisor

  • Excellent customer service, interpersonal and communication skills
  • Strong organisational skills and the ability to work under pressure
  • Smart, presentable and courteous with a welcoming personality
  • Highly proficient in Hotel Perfect
  • Previous experience within reception/guest relations is highly desirable
  • Excellent communication skills (written & verbal)


  • 21 days holiday entitlement and Bank Holidays
  • Discounted rates on leisure facilities, ESYA Spa, Green Room Restaurant, Wake Park, Aqua Park and Flowrider
  • Free onsite parking

Additional information

  • 40hrs per week which will include weekends and evenings

If you feel you have the skills and experience required to excel in the role of Guest Relations Supervisor, we want to hear from you. Please click APPLY below to register your interest!

The closing date for this position is the 26/06/2017

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

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