Night Guest Relations Manager

Winners Recruitment
From £10.15 to £10.15 per hour
05 Jul 2017
19 Aug 2017
Our client has a fantastic opportunity for a Night Guest Relations Manager to join their team in a luxury hotel near Newquay. They are currently looking for a part-time team member, on a permanent contract. Reporting to the Front of House Manager, your prime function will be to deliver the highest standards of customer service on Friday and Saturday nights, with the flexibility to cover additional shifts as holiday cover. You will be the main point of contact for guests, overseeing and assisting in the smooth running of the hotel. You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality. Previous experience in a front facing customer service environment is essential. A working knowledge of Hotel Perfect would also be an advantage. This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects. What you would be doing on a weekly basis: Overseeing and assisting in the smooth running of all guest related issues. Ensuring all customer complaints are dealt with in a timely and appropriate manner. The check in of guests informing them of the hotel facilities, parking arrangements, restaurants etc. Checking out guests and processing payments via the appropriate method Compiling End of day reports and audits Helping to ensure a safe environment for both staff and guests and adhering to the company's health and safety policy and procedures. £10.15 per hour. For more information, or to apply for this position, please call Kelly or Kerry at Winners on 01872 264744. This job was originally posted as

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